📚 INFORMATION FOR GUESTS

Welcome to Hotel Admiral Lugano!

To make your stay as pleasant as possible, we have gathered here all the useful information about our services, schedules, and amenities. Please refer to this guide to fully enjoy your experience with us.

🍽️ Breakfast

Available every day from 7:00 AM to 10:30 AM in the breakfast room on the ground floor. Enjoy a selection of fresh sweet and savoury items to start your day right.

🍹 Seasonal Bar

Open only during summer, from 4:00 PM to 8:00 PM. Located on the 6th floor—take the stairs to the panoramic terrace and enjoy refreshing drinks and snacks in a relaxing atmosphere.

🏊 Swimming Pools

Indoor Pool: Open daily from 9:00 AM to 10:00 PM, located on floor –2.
Outdoor Pool: Open in the warmer season, from 9:30 AM to 9:00 PM. Access via the 6th floor, then upstairs to the terrace.

🏋️ Fitness Room

Train at any time in our gym equipped with cardio machines and weights. Open daily from 7:30 AM to 10:00 PM.

🅿️ Paid Parking

Private parking is available by prior reservation and subject to availability. Contact us to reserve it at a cost of CHF 20 per night.

📶 Free Wi‑Fi

Fast and free connection available in all rooms and common areas. Select the network "Admiral Wi-fi" and click the login button on the page that opens in your browser.

🚌 Public Transport with Ticino Ticket

Enjoy unlimited travel on regional buses and trains with the free Ticino Ticket. Included with your reservation—ask for it at check-in.
More info: https://www.ticino.ch/en/ticket.html

🕒 Check‑In / Check‑Out

Check‑in: from 2:00 PM
Check‑out: by 12:00 PM

🐾 Pet Check‑In

Your four-legged friends are welcome! Please inform us during booking. Additional charge of CHF 20 per night applies.

🧳 Luggage Service

You can store your luggage at reception before check-in or after check-out.

👔 Laundry Service

Available upon request. Handled by an external partner from Monday to Friday.

🧺 Linen Change

Linen is changed every 2 days to ensure hygiene and comfort.

🛎️ Room Service

Available only from 7:00 AM to 10:00 AM for breakfast delivery. Fixed cost of CHF 15 per service, plus any additional food costs not included in your rate.

👞 Shoe Shine Machine

Keep your shoes spotless with our polishing machine, available in the lobby.

🕰️ Reception

Open 24 hours a day, ready to assist with any needs, information, or emergencies.

🌂 Dripdrop Umbrella Service

Located in the lobby: rent eco-friendly umbrellas (recycled fabric, sturdy frame) via card or smartphone. One tree is planted for every rental—thanks to our partnership with Eden Reforestation Project.

🔌 International Adapters

Available for purchase or loan at the reception to keep your devices powered.

🏖️ Pool Towel Service

Fresh and clean pool towels are available at reception. Please return them by the end of your stay; otherwise, a CHF 30 fee will be charged per unreturned towel.

🛏️ Pillow Menu

For a tailor-made sleep experience, choose the pillow that best suits your needs. Please contact Reception to request one.

• Viscoelastic Pillow with Silver
Ergonomic and self-adjusting, offering proper head and neck support. The silver-infused cover provides natural antibacterial properties, ideal for guests seeking hygiene and freshness.

• Hypoallergenic Microfibre Pillow
Soft, fluffy and highly breathable. Perfect for those who prefer a more traditional pillow with excellent comfort and hygiene.

💆‍♀️ Massage Service

Restore balance and well-being with treatments performed by a qualified professional in our dedicated massage area (not available in the room).

• Californian Massage – 60’ / CHF 110
A relaxing massage that releases tension, promotes harmony, and restores well-being to body and mind.

• Hot Stone Massage – 60’ / CHF 120
A warm-stone treatment that eases muscle tension, stimulates circulation, and provides deep relaxation.

• Facial Massage – 50’ / CHF 100
A combination of reflexology, lifting techniques and Japanese massage to tone the skin, stimulate energy points, and enhance radiance.

• Foot Massage with Reflexology
60’ / CHF 120 — 30’ / CHF 60
Stimulates specific pressure points on the feet, promoting balance, well-being, and deep relaxation.

Bookings through Reception at least 2 hours in advance.

🧸 Comfort on Request

For an even more comfortable stay, the following items are available free of charge at Reception:

• Dental Kit – toothbrush and toothpaste
• Sewing Kit – essentials for minor repairs
• Slippers – disposable for in-room use
• Bathrobe – soft terry cloth
• Shaving Kit – razor and shaving cream

ℹ️ GOOD TO KNOW

🚭 Non-Smoking Hotel

All indoor areas are strictly non-smoking. Violations are subject to a penalty of up to CHF 200.

☎️ Emergency Numbers in Ticino

Note: Dialling 911 will also connect you to local Swiss emergency services.

🏪 Nearby Services

• Pharmacy: San Salvatore Pharmacy, Via Riva Paradiso 4A

• Supermarket: Migros, Via Geretta

• ATMs: UBS and Credit Suisse nearby

• Currency Exchange: Prada Lugano Paradiso
  Google Maps

• Restaurants and Cafés: 5-minute walk to the pedestrian zone

• Bus and Taxi Stop: Just outside the main hotel entrance

🗺️ Tourist Activities

Our tips on excursions, guided tours, attractions, and museums:
https://www.luganohoteladmiral.com/dintorni

🚶 How to Reach the City Centre

• By bus: Bus stop is a few steps from the hotel → Check on Google Maps

• On foot: Enjoy a beautiful 2 km lakefront walk to the city centre